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customer service management
How to improve customer service quality using RATER - Responsiveness, Assurance, Tangibles, Empathy and Reliability
A number of research projects have suggested key areas to attend to if you are interested in improving the level of the service that you provide. These models suggest that of good customer service includes Responsiveness, Assurance, Tangibles, Empathy and Reliability or RATER for short. While there are commonly acceptable meanings for these terms, it is important that organisational participants be provided an opportunity to create their own definitions and meanings specifically in the context of your organisation.
Submitted by storytelling on 6 July 2009 - 5:23pm. categories [ ]