Tourism Knowledge SIG

Fireside

This KMAfrica.com SIG looks at knowledge for the African tourism industry including Knowledge Tourism, know-how in customer service and experience management, advertising and branding and recommended links for African tourism. We also include stories based on archaeological, anthropological and historial evidence to highlight the deep cultural significance of certain parts of Africa.

THE FUTURE OF HUMAN, NATURE and KNOWLEDGE

Group Discussion Topic

THE FUTURE OF HUMAN, NATURE and KNOWLEDGE
by : Md Santo – MobeeKnowledge Services - http://mobeeknowledge.ning.com

“We are not human beings on a spiritual journey. We are spiritual beings on a human journey.” - Stephen Covey
"Reality is merely an illusion, albeit a very persistent one." - Albert Einstein
....“I think the next century will be the century of Complexity.” - Stephen Hawking
..... Dear Hawking, it seems the next century will be the century of Knowledge.” - Md Santo

PROLOG
Considering, Human Knowledge evolved and generated from Human Knowing Tools (HKT) and most likely that “WE ARE KM-REGULATED BY NATURE vice-versa BY NATURE WE ARE KM MODEL” ( KM = Knowledge Management ) - http://mobeeknowledge.ning.com/forum/topics/we-are-kmregulated-by-nature

? Therefore, on redefining Knowledge :

Submitted by Md Santo on 19 May 2011 - 12:57am. categories [ ]

Chronological attempt to Revisiting Knowledge and Knowledge Management Philosophy

Group Discussion Topic

Ten Landmarks Toward Next Generation Knowledge Management
Published: Feb 26, 2010 by Md Santo - http://bit.ly/fNCO9e
Category: How-To Guides/Manuals
Description : Discover the signs towards next generation Knowledge Management

KNOWLEDGE 'R' US (not KNOWLEDGE 'R' OURS)
Published: April 1, 2010 by Md Santo - http://bit.ly/eRWQD7
Category: Research > Science
Description : We are as Human Being in fact is the Knowledge itself because the Knowledge essentially behaving as Human Consciousness since beginning of our life functioning to lead us in our journey through the path of Physical Realities – Data – Information – Knowledge (narrow meaning) – Wisdom and above. So Knowledge should be treated as something which has broad meaning to our understanding. This paradigm surely will give significant impact on how we look at next gen KM as well as to the influence of how Science and Technology should developed

Submitted by Md Santo on 24 April 2011 - 9:29am. categories [ ]

GLOBAL KNOWLEDGE TOWARDS 2012

Group Discussion Topic

GLOBAL KNOWLEDGE TOWARDS 2012 or “CONTINUUM OF PHYSICAL REALITY WITH KNOWLEDGE AND BEYOND : GREAT TURNING FROM MIND BRAIN TO CONSCIOUSNESS DNA” (see the Attachment) showing global trends towards 2012 in which the domain of Knowledge evolved in continuum universe as emergent behavior within human body as complex (adpative) system, having consciousness and free will (mind and value) as well as behaving dynamically as subject

A brief description about the sentence ..."After Singularity between Human Mind and Technology reaching its peak (in 2012 ?)"... :

Submitted by Md Santo on 3 December 2009 - 3:40am. categories [ ]

AIDAS Model of marketing

Group Discussion Topic

AIDA or AIDAS is an acronym used in marketing that describes a common list of phases in the purchasing cycle. When you are marketing a product or service, ensure you provide points of contact for customers during these phases:

  • A - Attention (or Awareness): attract the attention of the customer/market.

  • I - Interest: raise interest by focusing on and demonstrating advantages and benefits (instead of focusing on features)
  • D - Desire: convince customers/market that they want and desire the product or service and that it will satisfy their needs.
  • A - Action: lead customers/market towards taking action and/or purchasing.
  • S - Satisfaction: satisfy the customer with the goal of them becoming repeat customers who give referrals to a product or service
Submitted by storytelling on 26 August 2009 - 4:17pm. categories [ ]

Global Biodiversity Information Facility

Group Resource

The Global Biodiversity Information Facility (GBIF) is an international organisation that is working to make the world's biodiversity data accessible everywhere in the world. GBIF and its many partners work to mobilise the data, and to improve search mechanisms, data and metadata standards, web services, and the other components of an Internet-based information infrastructure for biodiversity.

Submitted by storytelling on 11 August 2009 - 3:55pm. categories [ ]

Kinds of tourism

Group Discussion Topic

Once upon a time, tourism was primarily associated with leisure and visits to exotic places for recreation and possibly a visit to see family. In the last few years, a number of different classes of tourism have been mentioned that relate to altogether different reasons for tourism: If tourists are attracted repeatedly to a particular location, no matter for what reason, they represent a potential resource for a wide range of local businesses.

Some kinds of tourism

  • Health tourism this involves activities that promote good health. Examples of health tourism include visiting exercise or meditation centres or resorts that provide health services or specialise in vegetarian food. Such visits are typically of a specified duration, such as 3,5, or 7 days.

Submitted by storytelling on 15 July 2009 - 11:04am. categories [ ]

A 'strange duck in the botanical pond'

Group Discussion Topic

We can tell you a lot about our little enterprise and what we do. But rather google to Soekershof to find out via diverse angles or for a brief overview Soekershof Website

We are dealing with 2 issues:

How to improve customer service quality using RATER - Responsiveness, Assurance, Tangibles, Empathy and Reliability

Group Discussion Topic

A number of research projects have suggested key areas to attend to if you are interested in improving the level of the service that you provide. These models suggest that of good customer service includes Responsiveness, Assurance, Tangibles, Empathy and Reliability or RATER for short. While there are commonly acceptable meanings for these terms, it is important that organisational participants be provided an opportunity to create their own definitions and meanings specifically in the context of your organisation.

Responsiveness means:

  • Prompt service to customers

  • Willingness to help customers
  • Readiness to respond to customers' requests
  • Going out of the way to make customers happy
  • And specifically in our organisation, responsiveness means to perform well on ________________________

Assurance means:

  • Employees who instill confidence in customers

  • Making customers feel safe in their transactions
Submitted by storytelling on 6 July 2009 - 5:23pm. categories [ ]

Managing service quality

Group Discussion Topic

No matter how much we're tempted to judge service quality from our own point of view, it is only the customer's opinion that counts. Any judgement of service quality is irrelevant unless made by the customer. So what creates the sense of good or bad service? Can the customer 'service experience' be managed and if so, how? Consumers and tourists are becoming increasingly discerning and expecting more for their money and it seems that service providers who are proficient in managing their clients' experience can benefit significantly, especially in tight economic times. And some of these principles are applicable are as applicable to government service delivery as they are to hotels, restaurants, retain and any other space where there is an interraction between client and service provider.

Submitted by storytelling on 6 July 2009 - 12:53pm. categories [ ]

Mapungubwe: the first state in Southern Africa?

MapungubweAppendix1

PHYSICAL EVIDENCE

Submitted by steved on 25 June 2009 - 11:05am. categories [ ]

4 steps to exploring social media

Group Resource

If you are new to social media and are still exploring the area, here are 4 steps to help you get the best out of it:

  • Step 1: Explore - search & browse for content that interests you. Find out where your friends, colleagues and peers spend their time on the web. Particularly look for notable commentators and figures in the area in which you are interested, subscribe to their personal blogs and follow the comments and conversations.

Submitted by KMAadmin on 13 June 2009 - 8:09am. categories [ ]
Submitted by KMAadmin on 7 July 2009 - 2:29pm. categories [ ]