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Tourism Knowledge SIG
This KMAfrica.com SIG looks at knowledge for the African tourism industry including Knowledge Tourism, know-how in customer service and experience management, advertising and branding and recommended links for African tourism. We also include stories based on archaeological, anthropological and historial evidence to highlight the deep cultural significance of certain parts of Africa.
THE FUTURE OF HUMAN, NATURE and KNOWLEDGE
“We are not human beings on a spiritual journey. We are spiritual beings on a human journey.” - Stephen Covey
? Therefore, on redefining Knowledge :
Submitted by Md Santo on 19 May 2011 - 12:57am. categories [ ]
Ten Landmarks Toward Next Generation Knowledge Management
KNOWLEDGE 'R' US (not KNOWLEDGE 'R' OURS)
Submitted by Md Santo on 24 April 2011 - 9:29am. categories [ ]
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GLOBAL KNOWLEDGE TOWARDS 2012 or “CONTINUUM OF PHYSICAL REALITY WITH KNOWLEDGE AND BEYOND : GREAT TURNING FROM MIND BRAIN TO CONSCIOUSNESS DNA” (see the Attachment) showing global trends towards 2012 in which the domain of Knowledge evolved in continuum universe as emergent behavior within human body as complex (adpative) system, having consciousness and free will (mind and value) as well as behaving dynamically as subject
A brief description about the sentence ..."After Singularity between Human Mind and Technology reaching its peak (in 2012 ?)"... :
Submitted by Md Santo on 3 December 2009 - 3:40am. categories [ ]
AIDA or AIDAS is an acronym used in marketing that describes a common list of phases in the purchasing cycle. When you are marketing a product or service, ensure you provide points of contact for customers during these phases:
Submitted by storytelling on 26 August 2009 - 4:17pm. categories [ ]
The Global Biodiversity Information Facility (GBIF) is an international organisation that is working to make the world's biodiversity data accessible everywhere in the world. GBIF and its many partners work to mobilise the data, and to improve search mechanisms, data and metadata standards, web services, and the other components of an Internet-based information infrastructure for biodiversity.
Submitted by storytelling on 11 August 2009 - 3:55pm. categories [ ]
Once upon a time, tourism was primarily associated with leisure and visits to exotic places for recreation and possibly a visit to see family. In the last few years, a number of different classes of tourism have been mentioned that relate to altogether different reasons for tourism: If tourists are attracted repeatedly to a particular location, no matter for what reason, they represent a potential resource for a wide range of local businesses.
Some kinds of tourism
Submitted by storytelling on 15 July 2009 - 11:04am. categories [ ]
We can tell you a lot about our little enterprise and what we do. But rather google to Soekershof to find out via diverse angles or for a brief overview Soekershof Website
We are dealing with 2 issues:
Submitted by soekershof on 13 July 2009 - 11:16am. categories [ ]
How to improve customer service quality using RATER - Responsiveness, Assurance, Tangibles, Empathy and Reliability
A number of research projects have suggested key areas to attend to if you are interested in improving the level of the service that you provide. These models suggest that of good customer service includes Responsiveness, Assurance, Tangibles, Empathy and Reliability or RATER for short. While there are commonly acceptable meanings for these terms, it is important that organisational participants be provided an opportunity to create their own definitions and meanings specifically in the context of your organisation.
Submitted by storytelling on 6 July 2009 - 5:23pm. categories [ ]
No matter how much we're tempted to judge service quality from our own point of view, it is only the customer's opinion that counts. Any judgement of service quality is irrelevant unless made by the customer. So what creates the sense of good or bad service? Can the customer 'service experience' be managed and if so, how? Consumers and tourists are becoming increasingly discerning and expecting more for their money and it seems that service providers who are proficient in managing their clients' experience can benefit significantly, especially in tight economic times. And some of these principles are applicable are as applicable to government service delivery as they are to hotels, restaurants, retain and any other space where there is an interraction between client and service provider.
Submitted by storytelling on 6 July 2009 - 12:53pm. categories [ ]
Submitted by steved on 25 June 2009 - 11:05am. categories [ ]
If you are new to social media and are still exploring the area, here are 4 steps to help you get the best out of it:
Submitted by KMAadmin on 13 June 2009 - 8:09am. categories [ ]
Submitted by KMAadmin on 7 July 2009 - 2:29pm. categories [ ]