KM & Communications

Want to enjoy life?

The KM & Communications SIG looks at how to manage and 'tell the story' in powerful, memorable ways. Here we look at communicating using various media to diverse audiences in order to stimulate appropriate action and leave powerful memories. This is an important aspect of Knowledge work as it involves 'telling the story' in communities and organisations. Thus this SIG is of interest to NGOs, community organisations as well as corporates in Africa. Particularly we look at:

  • Media of all kinds including social media & integrative technologies

  • Community animation using technology
  • Graphic design in communication
  • Ideas and models from media theory
  • Managing the story and techniques of Grand Narrative construction and other forms of oranisational storytelling
  • Promoting media literacy and critical thinking about all forms of media
  • Examples from diverse KM programmes
  • Storytelling for KM including PR & 'Spin'
  • Projects around stimulating the practice of KM in the lives of people and organisations
  • A project around how Africa's youth can be stimulated to share and create appropriate knowledge and future visions

The significance of infopreneurs in the information society and knowledge economy

There is a consensus that the global economy has evolved from being predominantly industrial to an information society. The world today is characterised by an escalation of information produced every day, availed in various formats, of different opinion and from diverse originators. The information explosion is in direct response to an increasing demand for information as man incessantly appreciates the need for the commodity to provide solutions to daily challenges. The global village, as it is now referred to, has also fallen victim to an escalating growth in procedures used in gathering, processing, communicating and storing information in personal, educational, business and social life. The persistence of information explosion and the dominance of information technology have necessitated an urgent need for dynamic and competent information professionals with the mental alacrity and enthusiasm to avail relevant and adequate information promptly.

Submitted by Farai Mutindindi on 2 March 2013 - 1:20pm.

Facilitation techniques for KM projects

28 Feb 2013 - 8:30am
Etc/GMT+2

Presented by KMAfrica.com KM Practitioners Group – info@kmafrica.com

This ½ day session is designed to create and share knowledge among participants about facilitation techniques useful in KM projects. Participants will lead the way questioning, sharing and testing techniques of group engagement and animation. Particularly we'll focus on:

Defining facilitation
How to create context for a 'safe space'
Opening and closing the session – stepping out of time
Getting participants to 'open up' - how to elicit participation
Useful models and tools of facilitation including powerful African facilitation techniques
How to ensure equal participation by all
How to use symbols, metaphors and rituals in facilitation
How to encourage knowledge sharing and production

Submitted by KMAadmin on 6 February 2013 - 6:53am.

Chisita Collence KM STALWART With delivering a round table lecture in Puerto Rico 2011

Chisita  Collence KM STALWART With  delivering   a round table  lecture  in Puerto Rico   2011

This was a great inspiring conference drawing crowds from allover the world.Chisita , Collence

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Chisita Collence KM STALWART With FRIENDS AND A FACILITATOR FROM IDS UK Siobhon at a workshop in Harare for LIS pedagogy

Chisita  Collence KM STALWART With  FRIENDS AND A FACILITATOR FROM IDS  UK  Siobhon   at a workshop in Harare   for LIS pedagogy

Chisita and friends with Siobhon from IDS UK at an ILL Pedagogy workshop in 2013 January

tHE GREATEST HARANGUE OF 2009

tHE GREATEST   HARANGUE OF 2009

CHISITA COLLENCE DELIVERING A HARANGUE IN Frankfurt 2009

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in Vancouver Chisita promoting Minisis

in  Vancouver     Chisita    promoting Minisis

Chisita Collence Takaingenhamo in Vancouver 2012 Promoting Minisis

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Removing the barriers:Uniting the world through Information

Removing  the  barriers:Uniting the world through Information

At the University of Purto Rico.Chisita Collence

Riding the wave:Chisita Collence with friends

Riding the wave:Chisita  Collence with friends

Chisita In Chicago with friends from France and Morroco

The Information Guru

The Information Guru

With Professor from Japan and Students from Puerto Rico

Ideas, Knowledge and Communication

Ideas, Knowledge and Communication

In the center of knowledge Puerto Rico University

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Collence Chisita The Guru of Information doing his best

Collence   Chisita  The Guru of Information  doing his best

Chisita looking embracing the east /orient This was in Puerto Rico

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Collence Chisita in Cape Town

Collence  Chisita in Cape Town

Collence Chisita delivering a harangue at World Science Congress

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Information Science as a tool for socio-economic development: Libraries taking the lead in transforming society in Zimbabwe.

Group Discussion Topic

Information Science as a tool for socio-economic development: Libraries taking the lead in transforming society in Zimbabwe

By: Collence.T.Chisita

Abstract

Submitted by collence chisita on 6 October 2011 - 6:50pm.

Africa .The great Continent.Motherland

Africa .The great Continent.Motherland

Professor Chisita extreme right and The Great Gurus of Information Science, Professor Chowdry.Convergence in the Caribean region

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Africa .The great Continent.Motherland

Africa .The great Continent.Motherland

The Spertus Jewish Library in Chicago holds a great collection of old and contemporary resources

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THE FUTURE OF HUMAN, NATURE and KNOWLEDGE

Group Discussion Topic

THE FUTURE OF HUMAN, NATURE and KNOWLEDGE
by : Md Santo – MobeeKnowledge Services - http://mobeeknowledge.ning.com

“We are not human beings on a spiritual journey. We are spiritual beings on a human journey.” - Stephen Covey
"Reality is merely an illusion, albeit a very persistent one." - Albert Einstein
....“I think the next century will be the century of Complexity.” - Stephen Hawking
..... Dear Hawking, it seems the next century will be the century of Knowledge.” - Md Santo

PROLOG
Considering, Human Knowledge evolved and generated from Human Knowing Tools (HKT) and most likely that “WE ARE KM-REGULATED BY NATURE vice-versa BY NATURE WE ARE KM MODEL” ( KM = Knowledge Management ) - http://mobeeknowledge.ning.com/forum/topics/we-are-kmregulated-by-nature

? Therefore, on redefining Knowledge :

Submitted by Md Santo on 19 May 2011 - 12:57am. categories [ ]

Chronological attempt to Revisiting Knowledge and Knowledge Management Philosophy

Group Discussion Topic

Ten Landmarks Toward Next Generation Knowledge Management
Published: Feb 26, 2010 by Md Santo - http://bit.ly/fNCO9e
Category: How-To Guides/Manuals
Description : Discover the signs towards next generation Knowledge Management

KNOWLEDGE 'R' US (not KNOWLEDGE 'R' OURS)
Published: April 1, 2010 by Md Santo - http://bit.ly/eRWQD7
Category: Research > Science
Description : We are as Human Being in fact is the Knowledge itself because the Knowledge essentially behaving as Human Consciousness since beginning of our life functioning to lead us in our journey through the path of Physical Realities – Data – Information – Knowledge (narrow meaning) – Wisdom and above. So Knowledge should be treated as something which has broad meaning to our understanding. This paradigm surely will give significant impact on how we look at next gen KM as well as to the influence of how Science and Technology should developed

Submitted by Md Santo on 24 April 2011 - 9:29am. categories [ ]

The William Kamkwannba story - "The Boy Who Harnessed the Wind"

The William Kamkwannba story

William Kamkwamba's new book "The Boy Who Harnessed the Wind," written with Bryan Mealer was released September 29th in the US. http://www.amazon.com/Boy-Who-Harness...

Submitted by KMAadmin on 12 October 2010 - 2:28pm. categories [ ]

Saving money on communications in Africa

The man from the World Bank was quite insistent when we met over coffee at the Lancer's Inn in Maseru. "There is only one major way to save money on communication while travelling in Africa - DON'T ROAM". He continued "When I arrive in a new African country, I immediately remove my normal sim card and buy a pay-as-you-go sim card in town when I arrive - sim cards are generally much more expensive at the airports". "Then I do a simple recharge, buy an SMS package and a data package then send an sms to colleagues and family back home from my new number". The data and sms packages are important as if you don't buy these up-front, you are charged out-of-bundle rates that are significantly greater than in-bundle rates - the difference is as much as US7c per Mb as opposed to US$1 per Mb out-of-bundle.

Submitted by storytelling on 8 September 2010 - 1:58pm.

Pakistan Relief Toolkit: Providing Essential Knowledge and Resources for Relief Efforts

As the flood waters begin to recede across Pakistan, Prime Minister Yousuf Raza Gilani says the government is now “seriously concerned” about the potential spread of epidemic diseases.

The flooding has left more than 1,600 people dead and approximately six million homeless. According to the BBC, about 17 million of Pakistan’s 166 million people have been affected by the disaster. In addition, the United Nations warns that without enough doctors or proper facilities, over 100,000 pregnant women are now at risk of infection and disease.

“As human misery continues to mount, we are seriously concerned with the spread of epidemic diseases,” Yousuf Raza Gilani said, adding, “There is a likelihood of water-borne diseases such as cholera, diarrhea and dysentery, especially in children who are already weak and vulnerable.”

Submitted by K4Health on 30 August 2010 - 7:00pm.

ICT for Youth empowerment

The world today is faced with several challenges like the economic recession, climatic change, disease outbreaks, increased organized crime, information explosion, and uncontrolled migration. Like any other calamity, the harsh effects are mostly felt by the vulnerable third world states. Zimbabwe, coming out of an economic crisis characterized by record inflation, high unemployment, heavy brain drain and a large reduction in the Gross Domestic Product, has plenty to do with regards to enhancing the recovery path and rejuvenating the economy. With the Unity government having managed to tame the legendary inflation and the economy expected to grow, focus is now on which sectors of development should be prioritized over others given a background of an economy thriving on limited resources.

Submitted by Farai Mutindindi on 25 August 2010 - 12:08pm.

The role of translation in Knowledge Management

Group Discussion Topic

"Indigenous African knowledge has much to offer science — but only if science can be translated into local languages" Charles Dhewa.

Africans have a rich cultural heritage and a wealth of traditional knowledge on topics ranging from agricultureand forestry to medicines and medical practices — all of which could make valuable contributions to modern science. For example, traditional knowledge of drought-resistant crop varieties could prove crucial in helping small farmers across the continent adapt to climate change. Much of this type of knowledge is embedded in the diverse local languages and cultures found in Africa.

Yet despite centuries of scientific undertakings on the continent, there is still no vernacular word for 'science'. In Southern Africa, science remains a minority, English-language based, pursuit that reinforces the domination of English at the expense of local languages such as Ndebele, Swahili and many others.

Submitted by charlesd on 18 April 2010 - 12:22pm. categories [ ]

Will Knowledge ‘R’ us (not “Knowlege 'R' ours”) shape the future of knowledge and KM?

Group Discussion Topic

Will Knowledge ‘R’ us (not “Knowlege 'R' ours”) shape the future of knowledge and KM?

By : Dr Md Santo – http://mobeeknowledge.ning.com

Submitted by Md Santo on 9 April 2010 - 4:04pm. categories [ ]

Using the African Dilemma Tale in facilitation

Group Resource

The following story was developed for an Africa healthcare organisation in order to give people a picture of “where we are” following interviews conducted in the discovery phase of a change project. The story is designed as a point of feedback and reflection and is deliberately left as a cliff-hanger in the African storytelling tradition; what happens next is dependent on the listeners who are challenged to tell the rest of the story. In old Africa, these stories are called African Dilemma Tales. Such stories may be allegorical – many of the things described may not actually have happened and the characters might not be real. The story is designed to create a shared understanding that we are all involved in a process and that our values, attitudes and beliefs create the experience of the complex system we call an organisation. The story also allows us to talk about complex realities in a new way.

Submitted by storytelling on 26 February 2010 - 10:39am. categories [ ]

1 Giant Leap - communication through rhythms

African drums and drumming circles are often used for teambuilding and end of year functions in corporations...They are interesting in that it gets participants aware that there are ways of communicating other than voice. We often use African musical instruments in workshops where we ask participants to communicate a message to other individuals and the group just by using the instrument (no talking allowed!) then we try and decode with voice what the message might have been. Have you ever thought of using African rhythms in facilitation work?


Submitted by storytelling on 18 February 2010 - 9:10pm.

Using video in change work

Group Resource

Video can be used to great effect in change and KM projects in order to 'tell the story' in powerful ways. This short video was used in a change project to encourage users to move to FOSS (Free and Open Source Software). The video was also part of a competition where users could enter to describe the moment when that"saw the light" about FOSS. In this way the story is told and emphasized using a variety of media.

Submitted by storytelling on 9 January 2010 - 11:29am. categories [ ]

Knowledge for Health - www.k4health.org

Group Resource

The mission of K4Health is to increase the use and dissemination of evidence-based, accurate and up-to-date information to improve health service delivery and health outcomes worldwide. CKM4Health's current knowledge management activities include:

  • Collectively developing “toolkits” of up-to-date and evidence-based resources that make information easy to find and easy to use;

  • Adapting existing toolkit knowledge resources for local and regional use;
  • Developing new toolkit resources—articles, guides, curricula, fact sheets, job aids, and eLearning courses;
  • Encouraging feedback about toolkit resources through discussion boards;
  • Sponsoring global, regional, and country-level forums;
  • Providing free online and offline eLearning courses on a variety of health topics; and
  • Supporting virtual networks among health care professionals, communities of practice, and technical working groups.
Submitted by K4Health on 7 December 2009 - 10:59am. categories [ ]

GLOBAL KNOWLEDGE TOWARDS 2012

Group Discussion Topic

GLOBAL KNOWLEDGE TOWARDS 2012 or “CONTINUUM OF PHYSICAL REALITY WITH KNOWLEDGE AND BEYOND : GREAT TURNING FROM MIND BRAIN TO CONSCIOUSNESS DNA” (see the Attachment) showing global trends towards 2012 in which the domain of Knowledge evolved in continuum universe as emergent behavior within human body as complex (adpative) system, having consciousness and free will (mind and value) as well as behaving dynamically as subject

A brief description about the sentence ..."After Singularity between Human Mind and Technology reaching its peak (in 2012 ?)"... :

Submitted by Md Santo on 3 December 2009 - 3:40am. categories [ ]

Harnessing Knowledge to Promote HIV Prevention in Southern Africa

New HIV infections have been reduced by 17% over the past eight years, according to a joint report released today from UNAIDS and WHO. Needless to say, there is much to be proud of as we mark the 21st anniversary of World AIDS Day. However, as we take time today to reflect on the struggles and successes of the past three decades, it’s important we also prepare for the battles to come.

Executive Director of UNAIDS Michel Sidibé said, “The good news is that we have evidence that the declines we are seeing are due, at least in part, to HIV prevention.” He added, “However, the findings also show that prevention programming is often off the mark and that if we do a better job of getting resources and programs to where they will make most impact, quicker progress can be made and more lives saved.”

Submitted by K4Health on 2 December 2009 - 3:43pm.

Using questions in knowledge work

Group Resource

KM professionals and facilitators need to understand and appreciate the role and power of questions in knowledge work. Further, we need to be able to apply questions in order to create and discover knowledge. There are some compelling reasons for this including:

  • Questions are strong attractors in the chaos of ideas, they gather, focus, attract and energize the conversation.

  • Only? questions have the power to beak our current midsets, they set in motion the deep relection needed to alter our beliefs.
  • It is the place and the space 'between not knowing and our desire to know' where we are most attentive, self-aware and alive. Questions hold the key to this special area.
  • Compelling and quality questions drive knowledge creation and expansion in a fundamental way. Knowledge emerges around good questions.
  • Questions energize and glue our conversation, draw people into the circle to participate and gather diverse opinions.
Submitted by storytelling on 28 October 2009 - 11:32am. categories [ ]

GM Crop Information

Group Resource

When GM crops and foods were first introduced in the late 1990s, some scientists raised concerns that genetic modification was imprecise and unpredictable and could result in harm to health and the environment. They warned that:

  • GM could create foods that are toxic, allergenic and less nutritious than their non-GM counterparts

  • GM crops could damage vulnerable wild plant and animal populations
  • GM plants cannot be recalled, but as living organisms will propagate, transmitting any damaging properties from generation to generation
  • GM crops could cause irreversible alterations to the food supply, with serious consequences for the environment and human and animal health.
Submitted by KMAadmin on 27 October 2009 - 2:52pm. categories [ ]

Youth Development Communications Project : Intergenerational knowledge transfer

Group Discussion Topic

The KM and communications SIG wants you to think about this question:

What do you know now that you wish you had known when you were 18?

In this SIG project, we'll co-operate to find ways of creating and communicating compelling stories about this question to African Youth in a way that is meaningful and life-changing. We will use electronic media to distribute the campaign so your ideas for video, posters, banners and designed rituals are possible.

To Co-operate Add comments under this post to this SIG. We are also looking for designers and movie makers to submit their ideas.

Audience 16-30year old from all over Africa.

Media Video, radio, posters, banners, web media (.jpg, .pdf .txt (stories))

Language English, French, Portuguese, Arabic

Submitted by KMAadmin on 25 September 2009 - 11:40am. categories [ ]

Wet-Africa Communication

Wet-Africa Communication

This is part of a brochure created for the Clinton Global Initiative meeting in New York City 22-25 September, 2009 by water organisation www.wet-africa.org - the graphic on the front is a tracing of the network of springs and streams from Bruma Lake in Johannesburg to Hartebeespoort Dam. This riverine network includes the Braamfontein spruit and the Jukskei river that flows past Alexandra Township. Designed by Eugenie Banhegyi of www.storytelling.co.za studio

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Culture and Postmodernism

Group Discussion Topic

Postmodernism is a term used by philosophers, social scientists, art and social critics to refer to aspects of contemporary art, culture, economics and social conditions that are the result of the unique features of late 20th and early 21st century life. These features include phenomena such as globalisation, consumerism, branding, the fragmentation of authority, and the knowledge economy. An important characteristic of postmodernism is that we now have myriad different symbols and metaphors through which we can view the world – these include politics, religion, consumerism, science, art etc... Anything that cannot be physically sensed, such as social justice or one's concept of God, must be referred to by metaphor and symbol. The result is that meaningful communication about issues such as families, politics, sexuality, crime & violence without the use of shared metaphors and symbols is impossible. Some common metaphors in use today include:

  • Religion and God

Submitted by storytelling on 10 September 2009 - 4:00pm. categories [ ]

Family Planning Around Environmentally Sensitive Regions in Madagascar

Group Resource

In January 2005, USAID/Madagascar requested the Health Communication Partnership (HCP) to assist the Government of Madagascar, specifically its National AIDS Control Committee (SE/CNLS), to develop a behavior change communication strategy targeting HIV prevention among youth and young adults. The Ankoay, or Eagle, approach was launched in April 2005 through the National Scouting Federation which unites six scouting organizations. The Ankoay program was assessed by the SE/CNLS after one year of implementation and was judged a national “best practice” in HIV prevention among youth.

Submitted by carol on 9 September 2009 - 9:02am. categories [ ]

FAO Water Communications

Water Communications

This resource includes a number of posters from the FAO (Food and Agriculture Organisation) that help conscientise communities about water, water scarcity, water in food production etc. The FAO site is available here . The FAO also has a dedicated youtube channel available on FAO YouTube Website

Submitted by KMAadmin on 4 September 2009 - 11:42am. categories [ ]

Change at hand: Web 2.0 for development

Group Resource

Web 2.0 tools and approaches are radically changing the ways we create, share, collaborate and publish digital information through the Internet. Participatory Web 2.0 for development – or Web2forDev for short – is a way of employing web services to intentionally improve information-sharing and online collaboration for development. Web 2.0 presents us with new opportunities for change – as well as challenges – that we need to better understand and grasp. This special issue shares learning and reflections from practice and considers the ways forward for using Web 2.0 for development.

Contents

PART I: OVERVIEW

  • Change at hand: Web 2.0 for development

  • The two hands of Web2forDev: a conference summary

PART II: STUDIES OF WEB 2.0 TOOLS

AIDAS Model of marketing

Group Discussion Topic

AIDA or AIDAS is an acronym used in marketing that describes a common list of phases in the purchasing cycle. When you are marketing a product or service, ensure you provide points of contact for customers during these phases:

  • A - Attention (or Awareness): attract the attention of the customer/market.

  • I - Interest: raise interest by focusing on and demonstrating advantages and benefits (instead of focusing on features)
  • D - Desire: convince customers/market that they want and desire the product or service and that it will satisfy their needs.
  • A - Action: lead customers/market towards taking action and/or purchasing.
  • S - Satisfaction: satisfy the customer with the goal of them becoming repeat customers who give referrals to a product or service
Submitted by storytelling on 26 August 2009 - 4:17pm. categories [ ]

The Art and Science of Semiotics

Group Discussion Topic

Semiotics (also called semiotic studies or semiology) is the study of sign processes (semiosis), or signification and communication, signs and symbols, both individually and grouped into sign systems. It includes the study of how meaning is constructed and understood. One attempt to formalize the field was notably led by the Vienna Circle and presented in their International Encyclopedia of Unified Science, in which the authors agreed on breaking the field, which they called "semiotic", into three branches:

  • Semantics: Relation between signs and the things they refer to, their denotata.

  • Syntactics: Relation of signs to each other in formal structures.
  • Pragmatics: Relation of signs to their impacts on those who use them.
Submitted by storytelling on 24 August 2009 - 2:32pm. categories [ ]

Want more?

Want more?
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Want to enjoy life?

Want to enjoy life?
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Want to be your own boss?

Want to be your own boss?
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How to improve customer service quality using RATER - Responsiveness, Assurance, Tangibles, Empathy and Reliability

Group Discussion Topic

A number of research projects have suggested key areas to attend to if you are interested in improving the level of the service that you provide. These models suggest that of good customer service includes Responsiveness, Assurance, Tangibles, Empathy and Reliability or RATER for short. While there are commonly acceptable meanings for these terms, it is important that organisational participants be provided an opportunity to create their own definitions and meanings specifically in the context of your organisation.

Responsiveness means:

  • Prompt service to customers

  • Willingness to help customers
  • Readiness to respond to customers' requests
  • Going out of the way to make customers happy
  • And specifically in our organisation, responsiveness means to perform well on ________________________

Assurance means:

  • Employees who instill confidence in customers

  • Making customers feel safe in their transactions
Submitted by storytelling on 6 July 2009 - 5:23pm. categories [ ]

Thinking Skills

Events that shaped me

We oftentimes tend to focus on the latest technologies and Gizmos but all too often the person behind the technology - you - is overlooked. It seems that while the education system is reasonably good at telling you about the world around you, it is not terribly effective about teaching you about yourself and what happens in your brain/mind/body/nervous system. Therefore, I believe that a study of thinking skills should form part of each PKM practitioner's personal growth plan.

I have taught thinking skills to a variety of audiences over the years ranging from school children to engineers and boards of directors in listed companies through our thoughtformz thinking skills project - the course outline includes:

Submitted by storytelling on 30 April 2009 - 8:38am. categories [ ]
Submitted by storytelling on 24 August 2009 - 11:40am. categories [ ]