Presented by KMAfrica.com KM Practitioners Group – info@kmafrica.com

This ½ day session is designed to create and share knowledge among participants about facilitation techniques useful in KM projects. Participants will lead the way questioning, sharing and testing techniques of group engagement and animation. Particularly we'll focus on:

Defining facilitation
How to create context for a 'safe space'
Opening and closing the session – stepping out of time
Getting participants to 'open up' - how to elicit participation
Useful models and tools of facilitation including powerful African facilitation techniques
How to ensure equal participation by all
How to use symbols, metaphors and rituals in facilitation
How to encourage knowledge sharing and production

Storytelling is a meta-level concept in that all KM concepts, strategies, designs, interventions, and even outcomes are all reduced to and communicated as stories. KM itself is a story. Therefore good storytelling is vital in KM work. Stories are used in a variety of applications in KM work. Examples include:

• KM - designing, conceptualising & communicating KM strategies, processes & interventions. Designing and testing models & meta-models. Developing organisational metaphors.

• Leadership - telling stories that exemplify customer service, learning, change, diversity, co-operation etc.
• Culture & Change - reflecting on culture, designing a vision and roadmap of the future, employee induction programs, corporate history & grand narrative, identity
• Marketing & branding - community animation, customer engagement, customer definition
• Ideation - developing & implementing programs for responsible innovation & idea creation
  

Who : Andre Croucamp – Author, lecturer, consultant. André Croucamp is an innovator in the field of educational media. His books, comics, documentaries, museum installations and group experiences are well known for the ways in which they push the boundaries of building and sharing knowledge. With degrees in both Theology and Archaeology he is ideally placed to explore the relationship between science and religion when it comes to knowledge production. The workshop, Natural selection or Supernatural selection, will challenge scientific worldviews and religious worldviews alike.