The following factors may be causes or complicating factors of conflict:

• Time

• Structural design
  • task interdependence , power distributions , resource scarcity, goal incompatibility , uncertainty
• Personal Differences
  • Faith , Ego , Experience , Personality , Prejudice , Poor training , Oversensitivity , Values , Aims , Substance use (Caffeine & other stimulants / narcotics may amplify and distort the emotional impact of conflict situations)
• Communication - miscommunication (semantics and cultural differences) & Signal to Noise (S/N ratio) of communications & poor listening skills

Behaviors that may cause/complicate conflict

• Intellectual

• Emotional
• Interpersonal
• Managerial / Leadership
• Communication - miscommunication (semantics and cultural differences) & Signal to Noise (S/N ratio) of communications & poor listening & storytelling skills
• Language use / misuse

Steve Banhegyi steve@storytelling.co.za

Based on the Creative Conflict Management Workshop by Steve Banhegyi & Associates (c) used with permission.