Based on the work of Abraham H.Maslow, here are some of the words and phrases that could be used by leadership and management in a conflict situation to suggest positive approaches to dealing with conflict:

• We're all doing our best

• We all need to be complimented for a job well done
• We all want to be told how we can be better at what we do
• We have similar goals - we all want to grow as individuals, get satisfaction from our work, become more confident and have high self-esteem
• Nobody likes wasting time, effort and energy in conflict
• Suggestions and feedback benefit us all
• Sharing ideas stimulates new ways of achieving what we all want
• We all want our work to be meaningful
• We like feeling capable and competent
• We all have the wisdom to make wise choices
• We all need freedom to try out new ideas or plans. When they fail, we learn more than when they succeed
• We all gain when we expect goodwill in others
• We all want to be treated justly and fairly
• We all have a need to be recognised and appreciated
• We all want to know when we've made mistakes without losing face

Treasure each person's uniqueness. Trust that they are able to admire other's capabilities and skills as well as their own.

Adapted from the work of Abraham H. Maslow