Udo Richard Averweg - Information Services, eThekwini Municipality and University of KwaZulu-Natal

Stella Anne Jory - Afrika Leadership Development Institute

Abstract

Intranets are very much suited to use as a strategic tool in knowledge management (KM) due to their ability to support distribution, connectivity and publishing. The Intranet should be seen as integral to an organisation’s KM system and should be tailored to suit and enhance an organisation’s knowledge-sharing activities. The question arises: To what extent does an organisation’s existing Intranet facilitate knowledge-sharing? This question is explored by selection of a large organisation – the eThekwini Municipality, Durban South Africa – as the field of application. Derived from a mixed methodology approach, the results of a recent survey are presented.

Introduction