What is the legal and policy framework governing the provision of rights to migrant children in South Africa? What institutional capacity exists for responding to the needs of children who are affected by migration? What level of access to services do child migrants enjoy and what are the barriers to effective access? These questions frame this paper which gives an overview of the situation of children affected by migration into South Africa. It focuses on cross-border migrants who migrate alone, with adult caregivers or who remain behind when their caregivers migrate.

KNOWLEDGE MANAGEMENT FOR SERVICE DELIVERY IN THE SOUTH AFRICAN PUBLIC SECTOR

• The purpose of this paper is to share with the Conference the findings of the research conducted on Knowledge Management for Service Delivery in the South African Public Sector in 2007/2008 .

• The concern was why is it that after the new Government in South Africa took office in 1994 and have addressed so many of the service delivery challenges, service delivery strikes have continued from the community and public servants perspectives.
• Experiences from different countries (e.g. Canada, United States, Australia, New Zealand) have shown that service delivery through knowledge management can be fast tracked. There is unfortunately no African experience on how knowledge management can be leveraged to improve service delivery.