The Social and Behavior Change Communication (SBCC) Capacity Assessment Tool was developed for use in workshop and meeting venues in which an organization and a facilitiator work to determine an organization's competencies to carry out SBCC programming in three areas:

• Planning and design,

• Program implementation, and
• Monitoring and evaluation (M&E) and research

A facilitator administers the tool to members of an organization and provides the scoring along with feedback, which serves as a baseline and identifies the gaps in the organization that require strengthening. The same tool can be administered at a later point to provide data that shows improvements in specific competencies and where additional work still remains.

Video can be used to great effect in change and KM projects in order to 'tell the story' in powerful ways. This short video was used in a change project to encourage users to move to FOSS (Free and Open Source Software). The video was also part of a competition where users could enter to describe the moment when that"saw the light" about FOSS. In this way the story is told and emphasized using a variety of media.

The KM & Communications SIG looks at how to manage and 'tell the story' in powerful, memorable ways. Here we look at communicating using various media to diverse audiences in order to stimulate appropriate action and leave powerful memories. This is an important aspect of Knowledge work as it involves 'telling the story' in communities and organisations. Thus this SIG is of interest to NGOs, community organisations as well as corporates in Africa. Particularly we look at:

• Media of all kinds including social media & integrative technologies

• Community animation using technology
• Graphic design in communication
• Ideas and models from media theory
• Managing the story and techniques of Grand Narrative construction and other forms of oranisational storytelling